| | Q: I cannot receive any Emails or e-newsletter from mimomart.com |
| | Q: What can I do if I have forgotten my Password? |
| | Q: How can I track my Order? |
| | Q: Do you Ship Internationally? What are the Shipping Fees? |
| | Q: What is the delivery time required? |
| | A: Do I have to pay any Customs & Tax? |
| | Should you have any further inquiries about our products and services, please feel free to e-mail our customer service representatives at cs@mimomart.com
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 | Q: I cannot receive any Emails or e-newsletter from mimomart.com |
| | A: A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:
· add cs@mimomart.com to your Address Book
· avoid using webmail accounts such as yahoo.com, hotmail.com, sina.com, 163.com, etc.
· check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
· report to your email service providers that you cannot receive emails from @mimomart.com |
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| Q: What can I do if I have forgotten my Password? |
| | A: Simply click on the "Forgot password?" link on the Login area on right top corner area, we will send the password to your email address |
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| Q: How can I track my Order? |
| | A: We will provide a tracking number to client by email once the order is delivered.
· For orders delivering to Hong Kong, please Contact Us to track.
· For orders delivered by Standard Shipping, click here to track.
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| Q: Do you Ship Internationally? What are the Shipping Fees? |
| | A: We do ship internationally. Client can check the shipping fees in their shopping cart by choosing the suitable shipping location. |
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| Q: What is the delivery time required? |
| | A: We offers competitive shipping costs to anywhere in the world by Hongkong Post Airmail. Standard Shipping (International Post) Delivery is 2 to 3 weeks after handling time.
We use local courier to delivery Hongkong order and the delivery time is 2-3 working days after handling time. |
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| A: Do I have to pay any Customs & Tax? |
| | A: When ordering from mimomart.com you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. mimomart.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information. |
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| Should you have any further inquiries about our products and services, please feel free to e-mail our customer service representatives at cs@mimomart.com
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